UTILITY SERVICES
CITY UTILITY SERVICES:

Start/Stop Water/Sewer Utilities:
  Click Here
(Link to Citizen Request for Action)  CRA
Start by selecting Type: Water/Sewer, from the drop down menu.
      Urgent, after-hours, water shut-offs or other issues, call: 517.676.2458



Billing & Payments
Citizen's Guide:  Utility Bills Updated 2021
Utility Billing FAQ:  Here
Utility Bill Estimate Information Sheet          How to read my bill          How to Pay Information 

Utility billing is facilitated by our Finance Department.  Calculations for Water and Sewer fees are based on usage recorded by meters.  Utility bills are issued monthly.  For more information or to find out about a recent bill, review the information below or contact Customer Service at at (517) 676-9155 or via email at info@mason.mi.us.

Drop-box2Payments may be made via:
  • ONLINE: BS & A or Invoice Cloud
  • AUTOMATIC WITHDRAWAL (ACH): Invoice Cloud
  • PHONE: 1.833-699-7827
  • MAIL: City of Mason, Attn: Utility Bills, PO Box 370, Mason, MI  48854
  • DROP-BOX: Located at City Hall; across from the front doors. Please do not put cash in the drop box.
  • IN-PERSON: Commercial Bank, drive-through service.  Must provide payment stub; Receipts available.  
    • Commercial Bank Locations: (Hours vary)
      • Cedar Branch- 661 N. Cedar St., Mason, MI 48854
      • Jefferson Branch- 322 S. Jefferson St., Mason, MI 48854

  
Water Saving Resources

Leaks: Conservation/Efficiency: EPA WaterSense: epa.gov/watersense
  Detect & Chase Down a Water Leak  Bathroom Faucets
  Fix a Water Leak Fact Sheet Showerheads
  Toilets
  Using Water Efficiently: Residences



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