Start/Stop Water/Sewer Utilities:
  Click Here
(Link to Citizen Request for Action)  CRA
Start by selecting Type: Water/Sewer, from the drop down menu.
      Urgent, after-hours, water shut-offs or other issues, call: 517.676.2458

Billing & Payments
Citizen's Guide:  Utility Bills Updated 2021
Utility Billing FAQ:  Here
Utility Bill Estimate Information Sheet          How to read my bill          How to Pay Information 

Utility billing is facilitated by our Finance Department.  Calculations for Water and Sewer fees are based on usage recorded by meters.  Utility bills are issued monthly.  For more information or to find out about a recent bill, review the information below or contact Customer Service at at (517) 676-9155 or via email at info@mason.mi.us.

Drop-box2Payment Options  (How to Pay Information)
  • Online: You may pay your bill online at BS & A or Invoice Cloud.
  • Phone Payments: You may pay by phone by calling 1-833-699-7827. No transaction fees for utility payments; other payments are subject to transaction fees. 
  • Auto Withdrawal (ACH): Invoice Cloud
  • Drop-box: You may use our drop box located at City Hall; across from the front doors. Please do not put cash in the drop box. Please include your stub with payment and write your account number on your check or money order.
  • Mail: Please include your payment stub with payment and write your account number on your check or money order and mail to - City of Mason, Attn: Utility Bills, PO Box 370, Mason, MI  48854
  • In-Person: You may bring in cash, check, credit card, or money order along with your payment stub -
    • City Hall, Customer Service Desk - (Check home page for current hours)
      • City Hall, 201 W. Ash St., Mason, MI  48854.
    • Commercial Bank - Locations (Hours vary)
      • Cedar Branch- 661 N. Cedar St., Mason, MI 48854
      • Jefferson Branch- 322 S. Jefferson St., Mason, MI 48854

Water Saving Resources

Leaks: Conservation/Efficiency: EPA WaterSense: epa.gov/watersense
  Detect & Chase Down a Water Leak  Bathroom Faucets
  Fix a Water Leak Fact Sheet Showerheads
  Using Water Efficiently: Residences

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